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Frequently Asked Questions
If you have any problems, concerns or questions regarding any of our products, please contact our customer service department via email to the address email@example.com
- How long I will get my order?
Normally, depending on the chosen destination, you will receive your order between 5 and 14 working days.
- Can I place an order if I live on an island?
We can ship our products anywhere in Spain. Shipping costs are € 4.95
Unfortunately, this cost does not apply to any island, in these cases, the postage increase. Please contact us email to acquire the price: you firstname.lastname@example.org
- What kind of guarantee do Regalia products?
The warranty is 2 years. This warranty is effective only if the product is for non-commercial use and NO custom items.
- How I can place an order?
You need to register or create an account with us to order and purchase our products. Being an online store, purchases are made through the website or telephone, through payment card and / or bank transfer and / or the Pay Pal payment system, giving greater ease of payment our customers.
- What is the return policy?
If for any reason you decide not to keep the item you have purchased, just let us know within 15 business days from the time you receive it and return it in 7 business days, and following the return conditions mentioned in our Shipping and returns section. Click here for more information about our return policy.
- Where is my order?
If you do not receive your order within the stipulated period, please contact us by email: email@example.com, giving the name you made the order, address and date of purchase.